Chief Operations Officer

Kim J. Ballard is a seasoned executive with a distinguished career in YMCA leadership, characterized by a robust track record in operational management, fundraising, strategic planning, and community engagement. With over two decades of experience at the YMCA of East Tennessee, Kim has consistently driven organizational growth and innovation, spearheading key projects and fostering a culture of excellence and inclusivity.

 

Key Achievements:

 

Revenue Growth: Increased membership revenue from $1.6M to $7M, demonstrating 188% growth over 18 years.

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Project Leadership: Managed the opening of three new full facility YMCAs and multiple facility renovations, including both planned and emergency projects.

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Fundraising Expertise: Played a pivotal role in capital campaigns, raising over $28M.

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Operational Efficiency: Conducted comprehensive branch-by-branch analyses to enhance operational efficiency, risk management, and compliance, resulting in significant improvements across the organization.

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Technological Advancements: Led the transition to paperless operations, upgraded IT infrastructure, and implemented advanced software systems to streamline operations.

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Leadership and Development: Mentored and developed a high-performing leadership team, driving superior outcomes in programs, member satisfaction, and community engagement.

 

Core Competencies:

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Inclusion and diversity promotion

Change leadership and adaptability

Effective communication and influence

Emotional maturity and interpersonal skills

Commitment to quality results and community engagement

Strategic decision-making and problem-solving

Talent development and volunteerism

Philanthropy and fiscal management

Program and project management

 

Professional Experience:

 

YMCA of East Tennessee (2001 - Present): Chief Operations Officer, leading organizational strategy, operations, and community initiatives.

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YMCA of Memphis and the Mid-South (1998 - 2001): Senior Vice-President/Executive Director, overseeing comprehensive business planning and operational management.

 

YMCA of the USA (1999 - 2001): South Field Coordinator for Older Adults, developing programs to address community needs.

 

Education:

 

Indiana Wesleyan University: Master of Ministry with a concentration on Strategic Leadership (GPA: 4.0)

 

University of Memphis: Master of Leadership and Policy Studies (GPA: 4.0), Bachelor of Science in Chemistry and Minor in Education K-12 (GPA: 4.0)

 

Community and Professional Affiliations:

 

Leadership roles in multiple YMCA boards and committees

 

Active involvement in community service organizations and initiatives

 

Mentorship and training roles in professional development programs